TERMS & CONDITIONS
Please make sure that you read this section as these are the conditions that you agree to when you book.
Contract: No contract shall exist between the client or persons on whose behalf the booking form is made and FreshTraxxx Ltd. until a deposit of 20% or full payment as applicable and our confirmation invoice has been issued. All clients are subject to these conditions whether they have signed our booking form or not. We reserve the right to refuse to accept bookings in our absolute discretion, without stating the reason for doing so.
Payments: The balance of monies due from the customer must reach the FreshTraxxx office 6 weeks before departure. We cannot guarantee to accept bookings that arrive after this date even if the group leader accepted payment and booking forms prior to this date. All financial transactions, tour administration, information distribution, and ticketing will be done through the group leader. Once confirmation is dispatched, your contract is made with FreshTraxxx and the deposit and insurance premium are non-refundable. Deposits may be claimable on insurance, subject to terms.
Cancellation: Any booking cancellation must be made in writing to FreshTraxxx without any due delay. In this event the following cancellation charges will apply: More than 56 days – deposit only; more than 35 days – 60% of total; more than 21 days – 80% of total; 21 days or less – 100% of total. If cancellation of a party member results in under occupancy of a room, apartment or chalet, those remaining must pay the appropriate empty bed charge.
Cancellation of Holiday: FreshTraxxx reserves the right in any circumstance to cancel your holiday. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday price. In circumstances where we are unable to provide the holiday you have booked we will return to you all monies paid, or offer you an alternative holiday of similar standards and if the cancellation occurs within 12 weeks of departure, compensation on a similar scale to that shown in the Cancellation section.
Covid 19: In the event of France or Chamonix being placed into lockdown or restrictions that prevent tourist stays we will offer a full refund at any time.
Health Requirements: Clients are resposible for checking the travel requirements from country of origin to France and taking all necessary vaccinations etc. We recommend that each client obtain an EHIC card issued by the DHSS and supplimentary travel insurance.
Alterations to your holiday by the company: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
Visa, Passports & Baggage: At present British subjects do not need a visa for our destination, but must take a valid passport. Most non-EU nationals need a visa for France or Switzerland and must arrange this themselves. Clients are responsible at all times for their own personal documents, baggage and ski equipment, whether hired or not.
Our contract with you is deemed to be made at the offices of FreshTraxxx Ltd. : Zeppelin Building, 3rd Floor, 59-61 Farringdon Road, London, EC1M 3JB, U.K.
All our conditions are subject to British Law
General: FreshTraxxx holiday’s start and finish where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings,
caused by delayed return to your departure point, howsoever caused.
FreshTraxxx will endeavour at all times to maintain their carriers schedule, but there may be delays due to circumstances beyond the control of the carrier or FreshTraxxx. Examples of such delays can be caused by bad weather conditions, strikes or road traffic conditions. FreshTraxxx will not be liable for any loss or damage arising from delays whatever the cause.
All clients are bound by the conditions of carriage of all airline, coach companies and other suppliers of transport, accommodation and services which go to make up the holiday. These conditions are subject to international agreements between countries and copies may be made available upon request.
No representative is authorised to make or promise refunds and no such promise will be accepted by FreshTraxxx.
All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise).
Clients are liable for the cost of any damage to and FreshTraxxx shall be entitled to recover costs from the clients if necessary before homeward transfer. The group leader shall be liable in the first instance for any claims against the party. FreshTraxxx has the right to terminate a holiday if a client is harming the reputation of FreshTraxxx, or causes offence to other clients, owners of FreshTraxxx or to representatives of FreshTraxxx, FreshTraxxx will have no further contractual obligations to the client. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to offend other passengers, our responsibility for your holiday ceases and no refund or compensation will be paid.
Airport transfers: If FreshTraxxx have arranged or are providing transfers from an airport it may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight or train, which may require additional waiting time at your airport or resort. Sometimes our airport transfers are contracted to a specialist local agency. Maximum waiting time at the airport is 60 mins. Please note departure times are 3hrs prior to your flight departure from your accommodation.
In-resort minibus service: FreshTraxxx provide a free transportation service in resort for your convenience, the use of this service is taken entirely at your own risk and FreshTraxxx take no responsibility for death or personal injury caused through the use of this service. Please note that the use of the vehicle is provided free of charge and does not form part of the holiday cost. In the event of bad weather, breakdown, illness, accident, FreshTraxxx cannot guarantee that the resort vehicles will be available to transport guests around the resort. The Chamonix valley has a public bus system free for anyone with a ski pass. Minibuses are usually 8 passenger seaters (can include other vehicle types). Minibus service is between 08.30 and 10:00 and 15:30 and 17.00 Monday - Saturday. Transfers outside these hours are subject to availability and can't be guaranteed. SC chalets/apartments do not include a minibus service unless booked.
Liability: FreshTraxxx accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday.
FreshTraxxx accepts responsibility for the acts or omissions of our employees; agents and suppliers save where they lead to death, injury, or illness. In respect of the coach or carrier, our liability in all cases shall be limited in the manner provided by the International Convention.
Lost & Stolen Property: FreshTraxxx will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst FreshTraxxx will endeavour to ensure the security of guests' personal possessions, FreshTraxxx cannot guarantee it. It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.
If any client suffers death, illness or injury whilst overseas arising out of activities which did not form part of the Foreign Inclusive Holiday Arrangement or excursion arranged through us we shall, at our discretion, offer advice guidance and assistance to help you in resolving any claim you may have against a third party, providing we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained in writing prior to commencement of the proceedings and be subject to you undertaking to assign any costs recovered or any benefits under an appropriate insurance policy to ourselves. Our cost in respect of the above on behalf of you and your party shall not exceed _5,000 in total.
Complaints: If you wish to make a complaint or claim whilst in resort you must report it to the relevant supplier of the problem in question and to our resort representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.